EXCHANGES AND RETURNS
You have 30 days from the shipping date to return your purchase from Zara.com.
AT A ZARA STORE
You can exchange or return items at any Zara store free of charge in the country/region where the purchase was made.
AT A DROP-OFF POINT
You can leave your package at our courier’s nearest drop off location. Returns have a cost of 3.95 USD that will be deducted from the refunded amount.
When doing a return request, if your order contains a large HOME item, we will ask you to get in touch with us in order to complete a home return for you.
Some of our items may have special return conditions. For more information, see Changes and Returns > Special Conditions.